Shipping Policies

Shipping Information

PLEASE FEEL FREE TO CONTACT US FOR SPECIAL SHIPPING RATES ON SMALLER ITEMS IF SHIPPING RATES APPEAR HIGHER THAN EXPECTED OR IF USPS SHIPPING IS NOT AN AVAILABLE OPTION OFFERED UPON CHECKOUT TO THE COUNTRY OF DESTINATION 

Shipping Policy

1. Orders being shipped to Alaska, Hawaii and Puerto Rico may be subject to a shipping surcharge depending on weight of order.
2. International orders are subject to additional charges. Please review the details regarding international orders carefully.
3. Most orders are shipped the same day or up to 72 hours after an order is placed if the item is out of stock. Some items may take longer, in which case you will be notified via email.
4. Packages weighing 2 pounds are less are shipped USPS First Class Mail and packages weighing over 4 Pounds are shipped via UPS or USPS First Class Mail.

Return Policy

1. You may return any unopened product for any reason within 30 days of purchase and receive a refund to original form of tender less shipping costs.
2. Also, most (not all) items can be returned for refund or credit within 30 days of purchase, therefore you must call to get prior approval.

International Orders

For shipments to all other countries, the following rules and restrictions apply:

1. Do not order items that are illegal to import into your country.
2. Laws vary country to country. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products.
3. If the package is seized by Customs for any reason and we do not receive the package back, we will not issue you a refund.
4. If we do receive the package back after being seized and the products are in perfect condition, we will credit you the product cost, but you are still responsible for the shipping charges.
5. You pay shipping charges based on the weight of the package and the destination.

If you’d like to know the shipping charges before you decide to order, please email us first with the country of destination and what you’d like to order and we will email back the exact shipping cost before you decide to order (Email Us: inponline@cox.net)